rezeki44 Privacy Policy

1. Introduction

Welcome to rezeki44. This Privacy Policy governs the collection, use, storage, and disclosure of personal data by rezeki44 ("we", "us", "our") in connection with the operation of the rezeki44 online gaming and sports betting platform, accessible at rezeki44.lat.

By registering an account or otherwise using the rezeki44 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this policy, you must discontinue use of the platform immediately.

This policy applies to all users of the rezeki44 platform based in Malaysia and elsewhere. rezeki44 is committed to protecting the privacy of its users and handling personal data responsibly in accordance with applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

2. Personal Data We Collect

rezeki44 collects the following categories of personal data when you register, use, or interact with our platform:

Account Registration Data:

• Full legal name as per your MyKad or passport
• Date of birth (to verify that you are aged 21 and above)
• Email address
• Mobile phone number
• Residential address (including city — for example, Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, or Bangsar)
• Username and account password (stored in hashed form)

Financial & Payment Data:

• Bank account details where required for withdrawals (e.g., Maybank, CIMB, Public Bank)
• E-wallet identifiers for supported services such as Touch 'n Go eWallet, Boost, GrabPay, and DuitNow
• Transaction records including deposit amounts, withdrawal amounts, dates, and currency (Malaysian Ringgit / MYR)

Identity Verification Data:

• Copies of government-issued identity documents (MyKad, passport) submitted for KYC (Know Your Customer) verification
• Selfie photographs submitted as part of identity verification

Platform Usage Data:

• IP address, device type, browser type, and operating system
• Pages visited, game sessions played, bet history, and platform interaction logs
• Login timestamps and session durations
• Geolocation data (country and region level) derived from your IP address

Communication Data:

• Messages submitted through live chat or email support
• Survey responses and feedback you voluntarily provide
• Records of any disputes or complaints raised with our support team

3. How We Use Your Personal Data

rezeki44 uses the personal data we collect for the following lawful purposes:

• Account management: To create, maintain, and secure your rezeki44 account, verify your identity, and process transactions in MYR.
• Service delivery: To provide access to our full range of games including slots, sportsbook betting, live dealer tables, blackjack, and virtual sports.
• Payment processing: To facilitate deposits and withdrawals via FPX, DuitNow, Touch 'n Go, Boost, GrabPay, and supported Malaysian bank transfers.
• Legal compliance: To meet our obligations under Malaysian law, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification, and age verification (21+).
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activity on the platform.
• Responsible gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion, where requested.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonuses, and platform updates — but only where you have given explicit consent. You may opt out at any time.
• Platform improvement: To analyse usage trends, conduct internal research, and improve the overall rezeki44 user experience on both desktop and mobile.

We will not use your personal data for any purpose other than those stated above without first obtaining your consent, unless required to do so by law.

4. Data Sharing and Disclosure

rezeki44 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients under strictly controlled conditions:

• Payment processors and financial institutions: Data shared with payment service providers (e.g., FPX gateway operators, e-wallet providers, Malaysian banks) is limited to what is necessary to complete your transaction securely.
• KYC and identity verification partners: Third-party verification services that assist with document verification and fraud checks. These partners are contractually bound to handle your data confidentially.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics partners that support platform operations. All such providers are required to process data only on our instructions.
• Regulatory and law enforcement authorities: Where required by Malaysian law, a court order, or a lawful request from a competent authority, we may disclose relevant personal data. We will notify you of such disclosures where legally permissible.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the rezeki44 business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

Any third party with whom we share data is required to maintain appropriate security standards and is prohibited from using your data for their own independent purposes.

5. Cookies and Tracking Technologies

rezeki44 uses cookies and similar technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for core platform functionality such as login sessions, account security, and navigation. These cannot be disabled without affecting platform performance.
• Analytical cookies: Help us understand how users navigate the platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and personalisation choices (e.g., language, display preferences) so you do not need to re-enter them each session.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only activated with your consent.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of the rezeki44 platform. Your cookie preferences can also be updated via the consent banner displayed on your first visit.

6. Data Retention

rezeki44 retains your personal data for as long as your account remains active, and for a period thereafter as required by applicable law and our legitimate business interests. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in line with AML and financial record-keeping obligations under Malaysian law.
• Transaction records are retained for seven (7) years for audit and regulatory compliance purposes.
• Communication records (support tickets, live chat logs) are retained for two (2) years from the date of the interaction.
• Marketing preference data is retained until you withdraw consent or request deletion, whichever comes first.

Once the applicable retention period expires, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

7. Your Rights Under the PDPA

As a data subject under the Malaysia Personal Data Protection Act 2010, you have the following rights in respect of your personal data held by rezeki44:

• Right of Access: You may request a copy of the personal data we hold about you at any time. We will respond to verified requests within a reasonable timeframe.
• Right of Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly via your account settings.
• Right to Withdraw Consent: Where our processing of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being investigated.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Raise a Complaint: If you believe your data rights have been violated, you have the right to raise a complaint with the relevant Malaysian data protection authority.

To exercise any of the above rights, please contact our Data Protection team by email at [email protected]. We will respond within 21 days of receiving a verified request.

8. Security Measures

rezeki44 employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment details
• Multi-factor authentication (MFA) options for account login to prevent unauthorised access
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists
• Strict internal access controls — only authorised staff with a legitimate operational need may access personal data
• Employee training on data protection responsibilities and incident response procedures
• A formal data breach response plan, including notification procedures where required by law

Whilst rezeki44 takes all reasonable steps to protect your data, no digital transmission or storage system is entirely risk-free. If you believe your account has been compromised, please contact our support team immediately.

9. Age Restriction — 21 and Above Only

The rezeki44 platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration, and we reserve the right to request additional documentation to confirm a user's age at any time.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please report this to us at [email protected] immediately.

Parents and guardians are encouraged to make use of internet filtering tools and parental controls to prevent minors from accessing online gaming platforms. rezeki44 fully supports Malaysia's commitment to responsible and age-appropriate access to digital gaming services.

10. Changes to This Privacy Policy

rezeki44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page
• Display a notice on the rezeki44 platform alerting users to the updated policy
• Where required, seek your renewed consent before processing your data under the revised terms

We encourage you to review this Privacy Policy periodically. Continued use of the rezeki44 platform following notification of changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you must cease using the platform and may request account closure.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rezeki44 handles your personal data, please contact our Data Protection team using the details below:

• Platform: rezeki44 (rezeki44.lat)
• Support availability: 24 hours a day, 7 days a week via live chat
• Email: [email protected]

For privacy-related requests, please include "Privacy Request" in the subject line of your message and provide sufficient information to verify your identity. We will acknowledge all requests within 5 business days and aim to resolve them within 21 business days.